Legal

General Terms and Conditions

Note: This is a convenience translation. The legally binding version is the German one.

SLX Service (Sexpuppe24.at) | Salzburgerstraße 54, 4600 Wels, Austria | info@sexpuppe24.at | sexpuppe24.at

1. Scope

These general terms and conditions (GTC) apply exclusively to the business operations of SLX Service. They are binding and apply to all present and future business dealings with its customers, even if no express reference is made to them.

Provisions deviating from or supplementing these GTC, in particular the customer's business, contract or purchasing conditions, apply only if SLX Service expressly confirms this in writing.

The version of the GTC effectively incorporated at the time of booking applies to the respective contract.

For reasons of linguistic simplicity, SLX Service always uses the generic masculine form and does not thereby intend any discrimination against other genders, social groups or individual persons.

The contract language is German.

2. Subject of services, market

SLX Service provides services in the area of the sale and rental of erotic articles, in particular sex dolls.

SLX Service directs its services exclusively at consumers (B2C).

The specific content of the service results from the booking selected by the customer in the online booking process, in particular doll type, rental duration, type and date of handover, price, delivery fee and any additional services.

SLX Service directs its range of services at customers in Austria.

3. Offer, online booking, conclusion of contract, identity verification

The presentation of the services on the website of SLX Service does not constitute a binding offer, but an invitation to the customer to place a booking.

The customer compiles their booking in the online booking process. In doing so, they select in particular the doll type, the rental duration, the desired date, the type of handover as well as any additional services.

Before submitting the order, the customer can review and correct their entries. Before submitting the order, the customer is shown in particular the rental price, any delivery or collection fees, other additional costs, the total price, the rental duration, the place of handover and the time of handover.

The delivery fee is not included in the rental price, but is shown separately. It is calculated on the basis of the delivery address provided by the customer and the respective displayed kilometre/tariff rate.

By clicking the button "order with obligation to pay" or a similar unambiguous button, the customer submits a binding offer to conclude a rental contract.

The contract is only concluded when SLX Service expressly confirms the booking or actually provides the service. SLX Service is entitled to reject booking requests without stating reasons, in particular if the age or identity verification is not successfully completed, payment authorisation or security deposit fails, the desired date is not available or there are justified doubts about the proper performance of the contract.

Social media platforms, advertising platforms, listing platforms or other third-party platforms through which the customer becomes aware of the offer of SLX Service are not contractual partners of the customer and are not involved in the provision of the service. The customer's contractual partner is exclusively SLX Service.

The customer confirms that they are of legal age. SLX Service is entitled and obliged to carry out an age and identity verification, or have it carried out by an external service provider, before acceptance of the contract and/or handover. If no successful age and identity verification takes place, SLX Service is entitled to reject the booking or to refuse the handover.

4. Provision, handover, delivery, default, subcontractors

SLX Service provides the agreed services in accordance with the respective booking, in particular by making them available for collection, delivery to an address provided by the customer or provision at an accommodation establishment provided by the customer, in each case subject to availability and in accordance with the agreed service times.

If the handover cannot take place for reasons within the customer's sphere, in particular due to incorrect or incomplete information, lack of reachability, lack of access, absence of the customer or a person authorised to take receipt, refusal of acceptance by the customer or the accommodation establishment, then the customer is in default of acceptance. Additional costs arising from this, in particular renewed delivery, waiting, storage or travel costs, are to be borne by the customer.

In the case of provision at a hotel or other accommodation establishment, the handover or deposit only takes place insofar as the respective accommodation establishment permits this and at the customer's risk. If the accommodation establishment refuses acceptance, deposit or cooperation, this does not count as default on the part of SLX Service, provided that SLX Service has duly offered the service.

The handover takes place exclusively to the customer or to a person notified in advance who is of legal age and authorised to take receipt, whose identity and majority age must be proven on request.

A withdrawal from the contract by the customer due to default is only possible after setting a reasonable grace period.

SLX Service is entitled to use suitable employees, vicarious agents or subcontractors to fulfil the contract, in particular for delivery, payment processing, age/identity verification and technical services. Data protection obligations remain unaffected.

If a specifically booked rental item is not available, in particular due to late return, damage or hygienic non-release after a previous rental, SLX Service is entitled to offer the customer an equivalent or higher-value replacement rental item.

If the customer does not accept the offered replacement rental item, SLX Service is entitled to withdraw from the contract; payments or card authorisations already made are in this case to be reversed, insofar as no other justified claims exist. The customer's statutory rights remain unaffected.

5. Mutual rights and obligations

When making the booking, the customer must provide complete and correct information about the place of handover, reachability, access options, the room number or reservation at the accommodation establishment as well as any special handover modalities. Changes must be communicated to SLX Service without delay.

The customer must ensure that they or a person of legal age authorised by them is present, reachable and authorised to take receipt at the agreed handover time at the agreed place. SLX Service is entitled to demand suitable proof of age and identity before handover.

If the customer chooses provision at a hotel or other accommodation establishment, it is the sole responsibility of the customer to obtain in advance the consent of the accommodation establishment to the acceptance, safekeeping, deposit or handover of the rental item. SLX Service is not obliged to disclose the content of the booking to the accommodation establishment, insofar as this is not necessary for the performance or is not expressly desired by the customer.

If the customer breaches their cooperation or information obligations (duties), then in the case of agreed dates or deadlines these are postponed by the period of the delays attributable to the customer's sphere.

Additional expenses, costs or damages that SLX Service incurs as a result of a breach of its duties for which the customer is responsible are to be reimbursed by the customer.

During the rental period, SLX Service provides the customer with support, in accordance with operational possibilities, via the communication channels provided in the booking process, in particular WhatsApp. However, availability at all times or a specific response time is not owed.

6. Rental duration and return

The rental duration begins with the handover or provision of the rental item and ends at the agreed return time.

The customer is obliged to return the rental item completely, together with any accessories, at the latest at the agreed return time, or to keep it ready for collection.

If the customer returns the rental item late or if an agreed return is not possible for reasons within the customer's sphere, SLX Service is entitled to charge a reasonable additional usage fee as well as additional costs caused thereby, in particular waiting, travel and organisation costs. Further statutory claims remain unaffected.

7. Remuneration, payment, payment conditions, card authorisation, security deposit

All prices shown to consumers are gross prices in EUR. The rental price does not include the delivery fee. The delivery fee is calculated automatically before submitting the order on the basis of the delivery distance according to the kilometre/EUR rate stated on the website and is shown separately. Before conclusion of the contract, the rental price, delivery fee, any additional services and the total price are shown in summary.

Payment is made according to the payment methods offered in the booking process. SLX Service may exclude certain payment methods in individual cases, insofar as there are objective reasons for this.

In the case of card payment, SLX Service is entitled to have the total amount shown in the booking process authorised in advance on the payment card provided by the customer. The actual debit only takes place upon handover or provision of the rental item, unless there is an effective cancellation fee, a claim for damages, an additional fee or another claim that is due.

In the case of agreed cash payment, the customer is nevertheless obliged to provide a valid payment card for authorisation. The payment of the rental price is made in cash upon handover. After full cash payment, the card authorisation is released with regard to the paid rental price, insofar as no other claims of SLX Service exist.

If the card authorisation fails, SLX Service is entitled to reject the booking or to refuse the handover until successful authorisation or payment.

If the customer does not make an agreed cash payment upon handover, SLX Service is not obliged to hand over. Reasonable costs already incurred, in particular delivery, travel and waiting costs, are to be reimbursed by the customer, provided that the customer is responsible for the non-performance.

The card authorisation also serves to secure justified claims of SLX Service arising from the rental relationship, in particular due to cancellation, late return, damage, loss, missing accessories, additional cleaning costs and other claims that are due.

8. Cancellation by the customer

In the case of cancellation up to 72 hours before the agreed handover time at the latest, no cancellation fee applies.

In the case of cancellation less than 72 hours, but at least 48 hours before the agreed handover time, SLX Service is entitled to debit a cancellation fee in the amount of 25% of the agreed rental price.

In the case of cancellation less than 48 hours, but at least 24 hours before the agreed handover time, SLX Service is entitled to debit a cancellation fee in the amount of 50% of the agreed rental price.

In the case of cancellation less than 24 hours before the agreed handover time or if the customer does not show up, SLX Service is entitled to debit a cancellation fee up to the amount of the agreed rental price.

When assessing the cancellation fee, expenses saved by SLX Service as well as proceeds from an alternative rental of the rental item in the cancelled period are to be reasonably taken into account. The customer reserves the right to prove that SLX Service incurred no damage or a lesser damage.

Delivery, travel, waiting or other additional costs are only charged to the customer insofar as they have already been incurred or could no longer be avoided due to the short-notice cancellation.

9. Use, hygiene, prohibited use

The rental item may be used exclusively by the customer personally, privately, as intended, carefully and in compliance with the use and hygiene instructions provided by SLX Service.

If the customer identifies, before or during use, a recognisable hygienic defect, damage or another circumstance that could impair safe or contractual use, they must refrain from use without delay and inform SLX Service.

Use by minors is prohibited without exception. Passing on, transfer or making accessible to third parties is prohibited without the prior express consent of SLX Service.

The customer must protect the rental item as best as possible from excessive strain, heat, direct sunlight, moisture, soiling, discolouration, mechanical damage and other material-damaging influences.

The customer may only use such accessory, care, cleaning or other products that have been provided or expressly approved by SLX Service. In particular, no oily, colouring, corrosive, alcohol-containing, silicone-incompatible, sharp-edged or otherwise material-damaging substances may be used.

Alterations, disassembly, repair attempts, technical interventions, painting, sticking, piercing, cutting, heating or other interventions in the rental item are prohibited.

Before use, the customer must check on their own responsibility whether they have any known allergies, intolerances or other health circumstances that speak against use of the rental item or the accessories. In the case of known or suspected allergies to silicone, TPE, latex, cleaning agents, care products or lubricants, use is to be refrained from. In case of uncertainty, the customer must seek medical advice before use.

Prohibited is any use that is unlawful, hazardous to health, hygienically unacceptable, material-damaging or otherwise capable of impairing the rental item beyond contractual use. In particular, body openings of the rental item are to be treated gently by the customer.

Use takes place exclusively within the scope of the intended use. The rental item may not be used for acts that are associated with an increased risk of injury, infection, suffocation, fire, cutting, crushing or other health risk.

After the end of the rental duration, the customer must return the rental item completely, together with accessories and packaging/transport material, in the condition that results from contractual use. Before return, the customer must gently remove visible residues, in particular bodily fluids, secretions, lubricant residues or other coarse contamination, with a damp, soft cloth, insofar as this is possible without damaging the rental item. Aggressive cleaning agents, disinfectants, abrasives or solvents may not be used for this.

The professional cleaning and disinfection after return is carried out exclusively by SLX Service or by persons commissioned by SLX Service. A coarse pre-cleaning carried out by the customer does not replace the professional cleaning and disinfection by SLX Service. The customer is not entitled to carry out unauthorised disinfection, repair or other reconditioning measures, unless these have been expressly ordered or approved by SLX Service.

Excessive contamination, damage, discolouration, odour pollution, missing parts or other consequences of non-contractual use are to be reimbursed by the customer in accordance with the statutory provisions and these GTC, insofar as the customer is responsible for them.

10. Damages, repair costs, replacement costs

The customer is liable for damage, loss, reduction in value, excessive contamination, missing accessories and other disadvantages caused by non-contractual, improper, negligent or unlawful use of the rental item.

In the case of damage, SLX Service is entitled to demand the necessary and reasonable repair costs. If a repair is not economically sensible or technically not possible, SLX Service is entitled to demand the current value or, in the case of as-new rental items, the necessary replacement procurement expense less reasonable offsetting of benefits.

SLX Service will present the asserted damages, proportionate additional cleaning costs, repair costs or replacement costs to the customer in a comprehensible manner and, on request, provide suitable evidence, in particular photographic documentation, protocol or cost estimate.

11. Handover protocol and evidence documentation

SLX Service documents the condition of the rental item before handover and after return, in particular by means of a handover and return protocol as well as photographic documentation. The documentation serves to determine the condition, the completeness of the accessories, the cleaning and any damage or excessive contamination.

The customer is entitled to submit their own remarks on the protocol at handover and return. If the customer refuses to cooperate on the protocol or is not present at return, SLX Service is entitled to carry out the documentation unilaterally.

Upon handover, SLX Service confirms that the rental item has been cleaned according to the internal hygiene and cleaning standard.

12. Warranty, condition of the rental item, cleaning, liability

SLX Service warrants, in accordance with the statutory provisions, that the rental item corresponds to the contract at handover, is suitable for the customarily assumed and agreed use for the agreed rental duration and has the expressly warranted properties.

The rental item is handed over to the customer in a cleaned and hygienically prepared condition. Before each handover, SLX Service carries out cleaning and disinfection according to the respectively intended internal hygiene and cleaning standard and documents this in the handover protocol.

Photos, illustrations and product presentations on the website or in advertising materials serve for illustration. Minor visual deviations do not constitute a defect, provided that the rental item corresponds to the expressly warranted properties.

The customer acknowledges that the rental item is an item intended for repeated rental. Signs of use that do not impair the contractual use, the hygiene, the functionality and the agreed properties do not constitute a defect.

SLX Service is liable for damages in accordance with the statutory provisions. Liability for personal injury, for damage caused intentionally or through gross negligence as well as under mandatory statutory provisions remains unaffected. For property and financial damage caused by slight negligence, SLX Service is only liable in the event of a breach of essential contractual obligations; in this case, liability is limited to the typically foreseeable damage.

Despite professional cleaning and disinfection, a general residual hygienic risk cannot be completely excluded in the case of close-to-body use. SLX Service is only liable in accordance with the statutory provisions if damage is attributable to deficient cleaning, disinfection, preparation, inspection or other circumstances for which SLX Service is responsible.

13. Data protection, discretion

SLX Service undertakes to comprehensive data protection in accordance with the provisions of the GDPR or the Austrian DSG.

SLX Service will use personal data exclusively for the intended purposes and will not undertake any commercial use or exploitation thereof going beyond this in any form whatsoever.

Information on the processing of personal data, in particular on booking data, payment data, age and identity verification, delivery information and documentation data, results from the privacy policy of SLX Service.

SLX Service treats bookings and customer information confidentially. Disclosure to third parties only takes place insofar as this is necessary for the performance of the contract, delivery, payment processing, age and identity verification, legal enforcement or due to legal obligations.

14. Force majeure

Force majeure is an event coming from outside, not foreseeable and not avertable even with the utmost care, which stands in the way of the provision of the service.

In the case of force majeure that temporarily prevents the provision of the service by SLX Service, the obligation to perform is extended accordingly. This also applies analogously to the cooperation obligations or duties of the customer.

15. No statutory right of withdrawal for scheduled bookings

The services offered by SLX Service are booked for a specific point in time or period selected by the customer in the booking process. The booking concerns the time-limited rental of a rental item for private leisure and use purposes.

The customer is therefore not entitled to a statutory right of withdrawal under the FAGG pursuant to Section 18(1)(10) FAGG.

A cancellation, change or other dissolution of the booking by the customer is only possible in accordance with the contractual cancellation conditions pursuant to point 8 of these GTC.

The cancellation fees are determined by the time of the cancellation pursuant to point 8 of these GTC. Statutory warranty, damages and other mandatory consumer rights remain unaffected.

16. Choice of law, place of jurisdiction

The parties agree on the applicability of Austrian law to the exclusion of the international conflict-of-law rules as well as the UN Convention on Contracts for the International Sale of Goods.

For actions against consumers, the statutory places of jurisdiction apply. If, at the time of conclusion of the contract, the customer has no domicile, habitual residence or place of employment in Austria, the court with subject-matter jurisdiction at the registered office of SLX Service has jurisdiction.

17. Final provisions

Changes and additions to the contract require text form, unless mandatory statutory provisions or individual agreements provide otherwise. Mandatory rights of the customer remain unaffected.

As of: 01 July 2026